After placing your order and uploading your artwork files, your order will be processed and logged in our system. Orders placed before 10:30am, will be processed and logged same day. Orders placed after 10:30am will be logged the next working day. You will receive an email notification once your order is logged – If you do not receive a notification email that your order has been logged within 48 hours of placing your order, please contact us immediately on (02) 6674 8251 to ensure your order has not been missed.
When supplying your own artwork our design team will proof the files and you will be notified within 24hrs with an initial digital proof or list of changes required to get the best printing result for that particular job. If we will be making changes to your design or designing new artwork for you, please allow up to 48 hours for an initial digital proof of your design.
Once the digital proof is ready for viewing you will receive and email notification with details about the artwork and if any changes are required. The email will also include a digital proof of the artwork in PDF, JPEG or GIF formats (for standard designs created for our printing products).
After viewing your digital proof on your desktop or mobile deice, you can either approve the proof for printing, or decline the proof by replying to us with any changes required. If you have declined the proof for changes, you must allow up to 24 hours for a revised proof to be sent back to you.
Approving the digital proof will take you to the Payment & Delivery section. From there you will be able to make payment for your order online, enter the shipping address for your order as well as any additional delivery instructions, you’ll also have the option to opt in for ordering tracking notification emails – You’ll be notified each time your order reaches a different stage throughout the production process.
After we’ve received your approval, an invoice with an option to pay online or via direct bank deposit will be emailed to you within 1-2hrs hours of approving. If you’ve not paid in full upfront, an unpaid invoice will be emailed to you within 24hrs with the outstanding amount. If you have not received any correspondence from us within 48 hours of approving your proof, please contact us immediately on (02) 6674 8251 to ensure we have received your approval.
From here your order is sent into Pre-Press where it is set up for print and sent into Production. Production time on average is within our 2-5 working day turn-around, however some products can take up to 7-14 working days in Production and more. This is because some products require special drying methods or type of construction.